Grievance Policy | Mrityunjay Yogpeeth Yoga Teacher Training

1. Purpose

Mrityunjay Yogpeeth is committed to creating a respectful, safe, and supportive learning and working environment. This Grievance Policy provides a formal mechanism for raising concerns or complaints relating to any aspect of the yoga teacher training course, school conduct, or interpersonal issues. All grievances will be treated seriously, fairly, and in confidence.

2. Scope

This policy applies to:

Trainees enrolled in any yoga teacher training course
Teaching staff and guest instructors
Administrative and support staff
Management of Mrityunjay Yogpeeth

3. Definition of a Grievance

A grievance is a formal complaint or concern about:

Unfair treatment or discrimination
Harassment or inappropriate behaviour
Breach of school policies or ethical guidelines
Quality of instruction, resources, or facilities
Conflicts between students, staff, or trainers
Safety, health, or well-being concerns

4. Filing a Grievance

Grievances should be raised as soon as possible after the issue arises.

4.1. Required Information

To file a grievance, the following details must be submitted in writing (email or printed form):

Full Name of the Complainant
Role (e.g., trainee, staff member, trainer)
Date(s) of the incident or issue
Description of the grievance (clear and factual)
Persons involved, if any
Evidence (if available): emails, messages, photos, audio/video, medical reports, etc.
Desired outcome or resolution, if applicable

All grievances should be addressed to the Grievance Officer at:

📧 note.aniruddh@gmail.com

📍 Or submitted in a sealed envelope to the Grievance Box at the school office.

5. Grievance Handling Process

Step 1: Acknowledgement

The grievance will be acknowledged in writing within 3 working days of receipt.

Step 2: Preliminary Review

The Grievance Officer or designated committee will review the complaint to determine its validity and whether further investigation is warranted.

Step 3: Investigation

A confidential investigation will be conducted. This may involve:

Interviews with involved parties
Review of evidence
Witness statements (if any)

Step 4: Resolution

A formal response will be provided within 10 working days of acknowledgement.

Outcomes may include:

Mediation
Apology or explanation
Disciplinary action (in serious cases)
Recommendations for improvement
Rejection of the complaint (with reasons)

Step 5: Appeal Process

If unsatisfied with the outcome, the complainant may request a review by the Director or an independent panel within 7 days.
A final decision will be made within 7 more working days.

6. Confidentiality

All grievances will be handled with strict confidentiality.
Information will be shared only on a need-to-know basis to resolve the matter effectively and fairly.

7. Protection from Retaliation

Mrityunjay Yogpeeth prohibits any form of retaliation against anyone who raises a grievance in good faith.
Retaliation may result in disciplinary action, including termination or expulsion.

8. False or Malicious Complaints

Filing knowingly false or malicious grievances is a serious offence and may lead to disciplinary action.

9. Support Available

Complainants may seek support from:

A trusted faculty member
Peer mentor or training coordinator
External counsellor (by referral)

10. Review of Policy

This policy will be reviewed annually or as needed to ensure relevance and effectiveness.

Contact for Grievances:

Grievance Officer – Aniruddh Gurupratap Singh